Fulfillment Policy for James Chutter Productions and Work Life Collective

All services provided by James Chutter Productions and/or Work Life Collective Inc are customized based on an individually scoped agreement.

A formal agreement or proposal will outline the scope of work, timeline, deliverables, and payment terms before work begins.

Work will commence upon receipt of the agreed deposit or full payment, as specified in the client agreement.

Services are rendered based on the agreed-upon schedule and timeline outlined in the scope of work. Any revisions, delays, or modifications to the timeline will be communicated in writing.

Payments can be made via credit card through our secure Stripe payment gateway.

Full payment or a deposit is required before work begins, as per the agreed-upon terms.

Invoices are issued electronically and are payable within the timeframe stated on the invoice. Late payments may be subject to additional fees.

Due to the customized nature of our services, payments are non-refundable once work has commenced.

If a client wishes to cancel services before work has begun, a refund may be issued, minus any administrative or preparation fees already incurred.

In cases where a service is delayed or postponed by the client, payments may be applied to a future project or rescheduled services at our discretion.

Clients are expected to provide all necessary materials, approvals, and feedback in a timely manner to ensure efficient service delivery.

Delays caused by the client’s lack of response or incomplete information may result in adjusted timelines without affecting payment obligations.

If any disputes arise regarding service fulfillment, we encourage open communication to find a mutually agreeable resolution.

Any formal disputes must be submitted in writing within 14 days of service delivery.